Digital Care Coordinator

Job Summary

Supporting members through chat portal conversations, the full-time Digital Care Coordinator will manage real-time digital member support, ensuring accurate and empathetic guidance while collaborating with clinical teams in a remote environment.

Key responsibilities

• Lead real-time digital member support through Portal Chat, delivering accurate and empathetic guidance
• Manage multiple concurrent conversations while maintaining strong response times and meeting digital service level expectations
• Identify when issues require escalation and create appropriate cases or handoffs to partner teams for timely resolution

Required qualifications

• Minimum 3 years of customer- or patient-facing experience; healthcare or Medicare Advantage experience is a plus
• Demonstrated digital communication proficiency across chat and portal channels
• Strong time management skills and ability to thrive in a fast-paced, multitasking environment
• Availability to work variable shifts across multiple time zones, including weekends
• Proven ability to independently navigate resources and manage multiple systems/screens