Digital Client Success Manager

Job Summary

Driving retention and value across a portfolio of pooled client accounts, the full-time Digital Client Success Manager will manage the post-sale client lifecycle, utilizing digital-first methodologies to support product adoption, mitigate risks, and ensure contract renewals in a 100% remote environment.

Key responsibilities

• Manage post-implementation client relationships, focusing on client goals and success metrics
• Monitor engagement and usage data to proactively track account health and flag risks
• Own renewal preparedness, including planning cycles and contract strategy alignment for strategic accounts

Required qualifications

• 3+ years of experience in client success, account management, or client strategy roles, preferably in a SaaS environment
• Proven ability to manage both strategic accounts and high-volume portfolios using scalable methods
• Deep understanding of the client lifecycle, including adoption planning and risk mitigation
• Experience with CRM or client success platforms such as Salesforce and Zendesk
• Bachelor's degree required; advanced degree or relevant certifications are a plus