Digital Communication Specialist

Job Summary

Managing print and digital communication templates, the full-time Remote Letter Analyst (Digital Communication Specialist) will configure templates, code print-letter logic, and coordinate with vendors while maintaining accurate records in a remote setting.

Key responsibilities

• Configure and maintain print letter and digital communication templates, including coding print-letter logic and managing version control
• Coordinate with external vendors on template setup, mailing configurations, and troubleshoot any production issues
• Test new templates for accuracy and compliance, ensuring all required approvals are obtained before production release

Required qualifications

• High School Diploma, GED, or equivalent required; Bachelor's Degree preferred
• Experience with letter-template setup, document generation, and vendor coordination
• Ability to translate business requirements into accurate system configurations and identify discrepancies
• Experience managing support tickets and coordinating with internal teams or external vendors
• Proficiency in Microsoft Excel, Word, Outlook, and Teams