Digital Communications Representative
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Managing escalated customer inquiries, the full-time remote Digital Communications Representative will resolve complex cases, review digital communication queues, and support Tier 1 representatives while ensuring customer satisfaction and meeting productivity standards.
Key responsibilities
- Manage Tier 2 cases, including BBB and Medallia reviews, social media interactions, and escalations
- Review digital communications queues to clear duplicate and spam cases
- Complete point-of-sale tasks to support fulfillment, e-commerce, and Tailored Customer Solutions teams
Required qualifications
- Demonstrated knowledge of Rental, Retail, E-commerce, and Custom programs
- Ability to meet department goals and maintain high customer satisfaction and quality assurance scores
- Experience managing multiple tasks in a fast-paced environment
- Strong analytical and problem-solving skills for effective decision-making
- Proven ability to collaborate positively with team members and apply feedback for continuous improvement
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
