Digital Communications Representative
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Job Summary
Working remotely, the full-time Tier 1 Digital Communications Representative will troubleshoot and follow up on customer issues while managing incoming chat, email, and SMS communications in a fast-paced environment.
Key Responsibilities
- Receive and respond to customer communications promptly and professionally
- Document customer interactions accurately in the CRM system and maintain complete customer histories
- Escalate unresolved or complex issues to management while balancing customer satisfaction with company policies
Required Qualifications
- High school diploma or equivalent required
- Customer service experience is a plus
- Ability to type 35+ words per minute
- Proficiency in Microsoft Office applications and the Windows operating system
- Self-motivated with strong problem-solving and follow-up skills
Complete Job Description
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