Digital Customer Experience Analyst

Job Summary

Providing business application expertise, the full-time remote Digital Customer Experience Analyst will manage the analysis, design, testing, and implementation phases of system development while troubleshooting complex issues and assisting in data analysis and documentation.

Key responsibilities

• Assist in data gathering, analysis, and the development of data and process models
• Troubleshoot complex browser and authentication problems and prepare relevant documentation
• Provide monthly performance analysis of e-business products and ensure quality assurance compliance

Required qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• IIA Certificate of Insurance and two years of experience with Farmers/Foremost Specialty or equivalent
• Four years of experience with the Farmers Group, including two years as a Digital Customer Experience Analyst
• Broad knowledge of Internet browsers, Adobe Acrobat Reader, and agency management systems
• Intermediate skill level with MS Office applications and high-level PC and internet skills