Digital Customer Experience Analyst

Job Summary

To support system development life cycles, the full-time salaried Digital Customer Experience Analyst will provide business application expertise, troubleshoot complex browser issues, assist in data analysis, and contribute to user training and documentation in a remote work environment.

Key responsibilities

• Assist in data gathering and analysis activities, including interviewing and document analysis
• Prepare analysis, design, and construction documentation while troubleshooting browser and authentication problems
• Provide monthly performance analysis of e-business functions and ensure quality assurance compliance

Required qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• IIA Certificate of Insurance and two years of experience with Farmers/Foremost Specialty or equivalent
• Four years of experience with the Farmers Group, including two years as a Digital Customer Experience Analyst
• Broad knowledge of Internet browsers, Adobe Acrobat Reader, and agency management systems
• Intermediate skill level with MS Office applications and high-level PC and internet skills