Digital Customer Experience Manager
Job Summary
Supporting the execution and continuous optimization of digital experiences, the full-time Digital Customer Experience Manager will manage authenticated and unauthenticated web and mobile applications for broadband customers, focusing on enhancing customer journeys and driving revenue growth while working remotely.
Key Responsibilities
- Support the strategy and roadmap for digital customer experiences, including account management and online self-service
- Lead continuous optimization of digital experiences by identifying customer friction and performance gaps
- Develop clear digital experience requirements for go-to-market initiatives and translate business objectives into customer-centric solutions
Required Qualifications
- Bachelor's degree in Business, Marketing, Digital Commerce, Information Systems, or a related field
- Minimum of 5 years of experience in eCommerce, digital product management, or customer experience
- Minimum of 3 years of experience driving customer-facing digital experiences tied to revenue or retention outcomes
- Experience managing or optimizing authenticated digital or customer self-service experiences
- Experience working in Agile development environments and collaborating with technical teams
Complete Job Description
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