Digital Customer Success Manager
Job Summary
Leading a team of Digital Customer Success Managers, the remote Manager of Digital Customer Success will develop high-performing teams, drive customer engagement strategies, and ensure operational excellence to enhance customer experience and retention.
Key Responsibilities
- Recruit, lead, and develop a team of Digital CSMs to achieve strong customer outcomes
- Partner with cross-functional teams to build and implement tailored Customer Success programs
- Analyze customer data to identify trends and proactively address customer needs and risks
Required Qualifications
- Minimum of 4 years in a customer-facing role, with at least 2 years in a leadership position
- Experience owning the renewal process and accountability for retention quotas
- Proven ability to leverage data for decision-making regarding team and customer outcomes
- Background in developing scalable customer-focused programs
- Familiarity with technical products, preferably in the DevOps space
Complete Job Description
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