Digital Customer Success Manager
Job Summary
Responsible for designing and operating a scaled, digital-first customer engagement program, the full-time Digital Customer Success Program Manager will drive product adoption, protect Gross Revenue Retention (GRR), and manage the digital customer journey from onboarding through renewal, with the flexibility to work remotely.
Key Responsibilities
- Design and execute lifecycle programs to accelerate onboarding and feature adoption
- Develop automated interventions for at-risk customers and partner with CSMs for outreach prioritization
- Own the digital customer journey and create scalable programs that enhance engagement without increasing headcount
Required Qualifications
- 5-10 years of experience in Customer Success, Customer Success Operations, or related roles
- Proven success in improving adoption and retention in a SaaS environment
- Experience building and launching digital customer success programs
- Strong analytical skills with experience in health scores and customer journey programs
- Familiarity with customer success platforms, CRM systems, and marketing automation tools
Complete Job Description
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