Digital Customer Success Manager
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Owning a high-volume portfolio of over 2000 small business accounts, the full-time remote Digital Customer Success Manager will drive customer engagement, retention, and product adoption through scalable digital strategies while collaborating with cross-functional teams to enhance processes and outcomes.
Key responsibilities
- Manage the digital customer success book of business, ensuring account health, retention, and proactive engagement
- Develop and refine digital engagement processes and content in partnership with the Digital Customer Marketing Manager
- Identify at-risk accounts and implement retention strategies to mitigate churn and promote product usage
Required qualifications
- 4-6 years of experience in Customer Success, Digital Customer Success, or Account Management
- Experience managing a digital or scaled book of business, ideally with up to 1500 accounts
- Proven ability to use data and account health signals for proactive outreach and action
- Demonstrated autonomy in a fast-paced, remote work environment
- Experience with Salesforce and customer success platforms such as Gainsight or ChurnZero is preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
