Digital Customer Success Specialist

Job Summary

To support customer engagement and success, the remote Digital Customer Success Specialist will manage in-product messaging, collaborate with cross-functional teams, and utilize technical skills in JavaScript, HTML/CSS, and API integrations to enhance customer experiences.

Key responsibilities

• Understand and manage relationships related to customer onboarding, feature adoption, and retention messaging
• Develop and implement in-product guides and messaging, analyzing performance and providing data-driven recommendations
• Collaborate with technical teams to build and maintain custom Pendo guide layouts and ensure proper data flow between systems

Required qualifications

• 3+ years of experience in Digital Customer Success, In-Product Messaging, or Product Operations
• Proficient in JavaScript, HTML/CSS, and API integrations, with hands-on experience using Pendo or similar tools
• Experience analyzing guide performance and user pathways with knowledge of analytics tools
• Strong project management skills with the ability to manage multiple projects in a fast-paced environment
• Ability to create visually appealing, brand-aligned in-product experiences