Digital Customer Support Associate
Job Summary
Providing telephone, email, and web submission support, the full-time Digital Customer Support Associate will assist users of customer-facing portals by delivering exceptional service, troubleshooting issues, and documenting inquiries while working remotely from Pennsylvania.
Key responsibilities:
- Receive and document customer communications, ensuring accurate incident tracking in the call ticketing system
- Resolve issues using documented solutions or workarounds, aiming for first-touch resolution
- Coordinate with internal departments to address customer concerns and escalate issues to 2nd tier support as necessary
Required qualifications:
- High School Diploma or Equivalent (GED)
- Minimum of 2 years of relevant experience
- Familiarity with troubleshooting techniques and customer service protocols
- Experience with call ticketing systems
- Ability to manage critical incidents calmly and effectively
Complete Job Description
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