Digital Experience Analyst

Job Summary

Optimizing the end-user digital experience, the full-time Digital Experience Analyst will analyze telemetry and system performance, improve endpoint health, and collaborate with cross-functional teams remotely while occasionally traveling for meetings and training.

Key responsibilities

• Serve as an escalation point for advanced workstation and digital experience issues, coordinating with vendors and teams to resolve complex problems
• Identify recurring issues from telemetry and support trends, coordinating root cause analysis and compliance remediation
• Develop and govern automation, remote actions, and telemetry dashboards to enhance device health and user experience metrics

Required qualifications

• 4-year bachelor's degree in a computing or engineering field preferred
• Minimum of 5 years of experience in an IT-related field
• Extensive knowledge of computer hardware, operating systems, and related technologies
• Hands-on experience with Digital Employee Experience (DEX) platforms like Nexthink
• Experience integrating telemetry or automation platforms with ITSM systems using REST APIs