Digital Experience Analyst

Job Summary

To enhance the end-user digital experience, the fully remote Digital Experience Analyst will analyze telemetry, endpoint health, and system performance while collaborating with cross-functional teams to implement proactive remediation and improve overall user satisfaction.

Key responsibilities

• Serve as an escalation point for advanced digital experience issues, coordinating with vendors and teams for resolution
• Identify recurring issues from telemetry and support trends, leading root cause analysis and compliance remediation
• Develop and maintain support documentation and knowledgebase articles to ensure effective user guidance

Required qualifications

• 4-year Bachelor's degree in a computing or engineering field preferred
• Minimum of 5 years of experience in an IT-related field
• Hands-on experience with Digital Employee Experience (DEX) platforms like Nexthink
• Proficiency in scripting using system-level APIs and WMI, preferably with PowerShell
• Experience with endpoint management tools such as MECM/SCCM or Intune