Digital Experience Analyst

Job Summary

To enhance the end-user digital experience, the fully remote Digital Experience Analyst will analyze telemetry and system performance, optimize endpoint health, and collaborate with cross-functional teams to resolve issues and improve user satisfaction.

Key responsibilities

• Serve as an escalation point for advanced digital experience issues, coordinating with vendors and teams to resolve complex problems
• Identify recurring issues from telemetry and support trends, coordinating root cause analysis and corrective actions
• Own and govern the Digital Employee Experience (DEX) platform, managing configurations, capabilities, and integrations with ITSM systems

Required qualifications

• 4-year bachelor's degree in a computing or engineering field is preferred
• Minimum of 5 years of experience in an IT-related field
• Extensive knowledge of computer hardware, operating systems, and related technologies
• Hands-on experience with Digital Employee Experience (DEX) platforms like Nexthink
• Experience integrating telemetry or automation platforms with ITSM systems using REST APIs