Digital Experience Analyst

Job Summary

To enhance the end-user digital experience, the fully remote Digital Experience Analyst will analyze telemetry, endpoint health, and system performance while collaborating with cross-functional teams to improve compliance and resolve systemic issues.

Key responsibilities

• Serve as an escalation point for advanced digital experience issues, coordinating with vendors and teams to resolve complex problems
• Identify recurring issues from telemetry and support trends, coordinating root cause analysis and compliance remediation
• Own and govern the Digital Employee Experience (DEX) platform, designing automation and dashboards to improve device health and user experience metrics

Required qualifications

• 4-year bachelor's degree in a computing or engineering field is preferred
• Minimum of 5 years of experience in an IT-related field
• Extensive knowledge of computer hardware, operating systems, and endpoint management tools
• Experience with Digital Employee Experience (DEX) platforms like Nexthink and scripting skills using PowerShell
• Familiarity with integrating telemetry platforms with ITSM systems using REST APIs and JSON payloads