Digital Experience Analyst

Job Summary

Optimizing the end-user digital experience, the full-time Digital Experience Analyst will analyze telemetry and system performance remotely, collaborating with cross-functional teams to enhance endpoint health and automate remediation processes.

Key responsibilities

• Serves as an escalation point for advanced digital experience issues, coordinating with vendors and teams to resolve complex problems
• Identifies recurring issues from telemetry and support trends, coordinating root cause analysis and compliance remediation
• Owns and governs the Digital Employee Experience (DEX) platform, managing configurations, capabilities, and integrations with ITSM systems

Required qualifications

• 4-year bachelor's degree in a computing or engineering field is preferred
• Minimum of 5 years of experience in an IT-related field
• Extensive knowledge of computer hardware, operating systems, and network technologies
• Experience with Digital Employee Experience (DEX) platforms like Nexthink
• Proficiency in scripting using system-level APIs and WMI, preferably with PowerShell