Digital Experience Strategy Manager
Job Summary
To shape how enterprise customers engage with a premier digital channel, the remote contract-to-perm Sr Manager Digital Experience Strategy & Insights will lead the Voice of Customer program, integrating insights to optimize digital trust and drive revenue growth.
Key responsibilities:
- Integrate Voice of Customer insights with behavioral analytics and operational data to establish a comprehensive digital experience framework
- Diagnose systemic adoption and trust barriers across digital touchpoints to enhance user retention and channel growth
- Partner with product, marketing, and commercial teams to translate research findings into actionable priorities and product optimizations
Required qualifications:
- 7+ years leading enterprise digital experience research or customer insights initiatives
- Deep expertise in qualitative research design and web/behavioral analytics tools
- Proven track record of influencing cross-functional leaders to optimize digital engagement and conversion rates
- Exceptional strategic communication skills
- Bachelor's degree in business, marketing, design, or a related field
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