Digital Go-To-Market Director

Job Summary

Leading the MODAL Digital business unit, the full-time remote Digital Go-To-Market Director will manage the go-to-market strategy, oversee operational infrastructure, and drive business development priorities while fostering a culture of innovation and collaboration.

Key responsibilities:

• Provide executive leadership for Account/Customer Success, UI/UX Design, Quality & Compliance, and Traffic teams
• Develop and implement a comprehensive digital operations strategy aligned with MODAL's growth objectives and market positioning
• Identify and evaluate emerging technologies to enhance operational efficiencies and improve customer experiences

Required qualifications:

• Minimum 10 years of experience in operations leadership roles, preferably in SaaS or digital product environments
• Proven experience managing multidisciplinary departments including design, customer success, and compliance
• Demonstrated success in leading digital transformation initiatives within complex organizations
• Strong understanding of SaaS metrics, customer lifecycles, and user experience design
• Bachelor's degree in Business, Technology, Operations, or a related field; MBA or advanced degree is a plus