Digital Marketing Customer Success Manager

Job Summary

Analytical and results-driven, the full-time Digital Marketing Customer Success Manager will understand client goals, analyze digital marketing performance, and collaborate with internal teams to deliver measurable business results in a remote setting.

Key Responsibilities

• Build strong client relationships and manage expectations to ensure satisfaction and retention
• Analyze SEO, PPC, and overall digital marketing performance to identify trends and recommend improvements
• Present performance reports with actionable insights and maintain clear communication with clients regarding their marketing investments

Required Qualifications & Skills

• 3-5+ years of experience in digital marketing, customer success, or account management, preferably in a digital marketing agency
• Strong understanding of SEO, GEO, AI search visibility, PPC, and digital marketing analytics
• Exceptional numerical and analytical skills to interpret data and identify patterns
• Familiarity with Google Analytics 4, Google Search Console, Google Ads, and AI visibility tracking tools
• Excellent communication and client relationship management skills