Digital Marketing Customer Success Manager

Job Summary

To support client success in a remote environment, the full-time Digital Marketing Customer Success Manager will manage client relationships, analyze digital marketing performance, and provide strategic insights to drive measurable business results.

Key Responsibilities

• Build strong client relationships and manage client satisfaction, retention, and proactive communication
• Analyze SEO, GEO, AI search visibility, PPC, and conversion performance to identify trends and opportunities for optimization
• Present performance reports with actionable insights and manage strategic communication with clients

Required Qualifications

• 3-5+ years of experience in digital marketing, customer success, or account management, preferably within a digital marketing agency
• Strong understanding of SEO, GEO, AI search visibility, PPC, and digital marketing analytics
• Exceptional numerical and analytical skills with the ability to interpret data and make sound recommendations
• Familiarity with Google Analytics 4, Google Search Console, Google Ads, and AI visibility tracking tools
• Excellent communication and client relationship management skills