Digital Member Experience Manager

Job Summary

To operationalize the Member Experience strategy, the full-time Digital Member Experience Manager will manage member-facing digital campaigns and content, collaborating with various teams to enhance engagement across national and chapter-specific initiatives in a remote setting.

Key responsibilities

• Execute membership engagement initiatives, including content development and email communications
• Develop and manage copy for member-facing campaigns across multiple digital platforms
• Coordinate with internal stakeholders and Chapter teams to ensure cohesive messaging and accurate publication of events

Required qualifications

• Bachelor's Degree preferred
• 4+ years of experience in digital marketing, event production, or customer service, preferably in entertainment or media
• Strong copywriting and content development skills aligned with brand voice and messaging standards
• Familiarity with digital marketing platforms and content management systems
• Experience managing campaigns across email, web, app, and event platforms