Digital Production Coordinator
Job Summary
Supporting the Digital Production Team, the full-time remote Digital Production Coordinator will manage client support tickets, oversee marketing automation and campaign management, and ensure the deployment of digital deliverables for over 50 public media organizations.
Key Responsibilities
- Lead the management of client support tickets and requests for the Digital Production Team
- Assist in maintaining and enhancing donation form ecosystems, resolving technical issues, and executing webpage updates
- Oversee the creation and optimization of email HTML templates, landing pages, and surveys to meet marketing objectives
Required Qualifications
- Bachelor's Degree or equivalent work experience preferred
- Experience working in a customer support or success capacity, particularly with ticketing systems
- Familiarity with HTML and CSS, with a willingness to develop these skills
- Experience with CRM systems, especially Salesforce, and marketing automation platforms
- Demonstrated expertise in digital marketing analytics and data-driven decision-making
Complete Job Description
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