Digital Sales Representative
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Job Summary
Managing customer interactions through chat and email, the full-time Digital Sales and Service Representative will provide exceptional service and sales support while working remotely from approved states, with a requirement to work weekend shifts.
Key responsibilities
- Handle up to 3 concurrent customer chats and respond to incoming emails or messages, ensuring a high level of service
- Consult customers on contact lens purchases to maximize value and sales opportunities
- Maintain performance metrics related to revenue, quality, availability, and timeliness while adhering to company policies
Required qualifications
- High school diploma or GED equivalent
- 2-3 years of customer service experience, with chat sales and contact center experience preferred
- Typing skills of at least 40 words per minute and technical proficiency
- Reliable internet connection with specified speed requirements
- A dedicated and private workspace conducive to confidentiality
Complete Job Description
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