Digital Support Specialist

Job Summary

Providing front-line support in a high-volume, fast-paced environment, the remote Digital Support Specialist will assist consumer and business banking customers through various digital communication channels, ensuring exceptional service and compliance with established policies.

Key responsibilities

• Answer inbound calls, secure messages, and chats from banking customers, resolving issues on first contact when possible
• Assist small business and commercial customers with digital banking access and account servicing requests
• Review and process customer applications for compliance with policies and regulatory requirements

Required qualifications

• Associate's Degree or equivalent experience in a related field
• 2+ years of experience in a financial institution, call center, or customer service role
• Experience supporting consumer and/or small business banking customers preferred
• Working knowledge of deposit accounts and basic business banking products
• Flexibility to work varied schedules, including evenings, weekends, and holidays as required