Director of Account Management
Job Summary
Leading a team of Customer Success Managers, the full-time remote Director of Account Management will cultivate a customer-centric culture, drive customer retention and growth initiatives, and establish structured frameworks for risk identification and mitigation.
Key responsibilities
- Lead, mentor, and develop Customer Success Managers to enhance performance and customer engagement
- Drive regular business reviews and establish strong stakeholder relationships to support customer account management
- Monitor customer success metrics and implement strategies to improve customer satisfaction and loyalty
Required qualifications
- 8+ years of customer success or account management experience, with at least 3+ years in a people management role
- In-depth understanding of CRM software and the B2B SaaS industry
- Proven track record of managing a renewal forecast exceeding $13M and a growth forecast exceeding $2.5M ARR
- Experience in driving continuous improvement initiatives and leveraging customer feedback for operational enhancements
- Ability to generate reports and insights on customer success metrics to inform decision-making
Complete Job Description
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