Director of Account Management

Job Summary

To lead and scale an enterprise client portfolio, the remote Director of Account Management will manage a team of Account Managers, focusing on growth, expansion sales, and long-term client satisfaction while driving net revenue retention and strengthening executive-level client relationships.

Key Responsibilities

• Lead, mentor, and develop a team of Enterprise Health Account Sales Managers while establishing performance expectations and accountability standards
• Own and drive net dollar retention targets, overseeing expansion sales strategy and identifying enterprise opportunities
• Build and maintain C-level relationships across key enterprise accounts, ensuring alignment between client goals and solutions roadmap

Required Qualifications

• Bachelor's degree required
• 8+ years of enterprise account management sales experience within SaaS or software organizations
• 3+ years of direct people leadership experience
• Proven track record of driving expansion revenue in complex enterprise environments
• Strong executive presence and ability to manage C-level client relationships