Director of Account Management

Job Summary

Leading a dynamic account management team, the full-time salaried Director of Account Management will build strong client relationships, enhance communication standards, and drive team performance to ensure client satisfaction and account growth in a remote work environment.

Key responsibilities

• Oversee the performance of the account management team, ensuring proactive client communication and satisfaction
• Drive renewals, upsells, and client success through coaching and development of Account Managers
• Manage escalations and high-stakes conversations to maintain healthy client relationships

Required qualifications

• 5+ years in account management or client success, with at least 2 years in a leadership role
• Working knowledge of digital marketing strategies, including paid ads and SEO
• Proven track record of achieving renewal and account growth targets
• Experience managing multiple client relationships effectively
• Proficiency with CRM and project management tools