Director of Account Management

Job Summary

Leading a dedicated account management team, the full-time Director of Account Management will enhance client relationships, oversee team performance, and drive results in renewals and upsells while working remotely.

Key responsibilities

• Coach and develop Account Managers to ensure high standards of client communication and satisfaction
• Drive team-wide results by meeting renewal targets and expanding client accounts through upselling
• Manage escalations and high-stakes conversations to maintain positive client relationships

Required qualifications

• 5+ years in account management or client success roles, with at least 2 years in a leadership position
• Proven experience in digital marketing, including SEO, paid ads, and social media
• Demonstrated track record of achieving renewal and account growth targets
• Familiarity with CRM and project management tools
• Ability to work primarily on an Eastern Time schedule with a reliable remote setup