Director of Account Management

Job Summary

To build a new Account Management function, the full-time remote Director of Account Management will partner with the VP of Sales to define team structure and processes, own customer retention and expansion for Enterprise accounts, and lead the development of a high-performing team.

Key Responsibilities

• Partner with VP Sales to establish the Account Management function, including team charter, structure, and operational metrics
• Own retention and renewal efforts for the customer base, focusing on Enterprise accounts, while driving expansion through cross-sell and upsell initiatives
• Lead the development of multiyear contract strategies and foster strong executive relationships with C-level stakeholders at key accounts

Required Qualifications

• Minimum 8 years of experience in an Account Management leadership role
• Proven experience in building or scaling an Account Management team or function
• Experience with retention, renewal, and expansion for Enterprise-level customers, particularly with multiyear contracts
• Strong operational skills in forecasting, account planning, and deal mechanics
• High executive presence with experience engaging senior stakeholders at customer organizations