Director of Account Management

Job Summary

To support a rapidly growing B2B SaaS company, the remote Director of Account Management will build and lead a high-impact account management organization focused on customer retention, renewals, and revenue expansion while managing a team responsible for upselling and account growth across upper mid-market and enterprise customers.

Key Responsibilities

• Build and scale the account management function, establishing processes and performance metrics
• Drive retention and renewal performance across a significant recurring revenue portfolio
• Lead and develop a team of Account Managers, fostering a culture of accountability and results

Required Qualifications

• 8+ years of leadership experience in Account Management or related fields within a B2B SaaS environment
• Proven success in managing renewals, retention, and expansion revenue
• Experience building or significantly scaling an account management function or team
• Strong understanding of mid-market and enterprise account growth strategies
• Demonstrated ability to influence C-level stakeholders and manage recurring revenue portfolios