Director of Account Management

Job Summary

Driving revenue growth and team performance, the full-time remote Director of Account Management will lead the Customer Account Management and Channel Partner Account Management teams, focusing on expanding customer adoption and retention of the organization's portfolio.

Key Responsibilities

• Establish account management standards and lead the development of the account management team across global regions
• Own targets for revenue expansion, customer retention, and renewals while monitoring account health and managing team performance
• Identify upsell and cross-sell opportunities within existing accounts, ensuring alignment with client needs and advancing opportunities to close

Required Qualifications

• Minimum of 10 years of experience in B2B account management, customer success, or consultative sales
• At least 5 years of direct responsibility for account growth and retention
• 3 years of direct people-management experience leading account or partner teams
• Bachelor's degree in business administration, marketing, or a related field required; MBA preferred
• Proficiency with Salesforce or comparable CRM platforms for managing portfolios and forecasting revenue