Director of Account Services

Job Summary

Leading the account management function remotely, the full-time salaried Director of Account Services will manage a team of account managers, oversee client relationships, and refine project management processes to enhance service delivery.

Key responsibilities

• Lead, coach, and develop a team of account managers, ensuring effective performance management and career development
• Own the health of client relationships, managing high-visibility accounts and implementing best practices for client engagement
• Continuously refine project management standards and workflows, leveraging tools to improve efficiency and project delivery

Required qualifications

• Ten or more years of experience in project management, account management, or client services, with at least two to three years in a leadership role
• Proven track record of delivering complex client projects on time and within budget
• Hands-on experience with project management platforms, particularly Monday.com
• Bachelor's degree or equivalent practical experience
• Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment