Director of Accounts

Job Summary

Leading the account management function for a large portfolio of dental and orthodontic practices, the full-time Director of Accounts will oversee partner success across HIP and Neon Canvas, focusing on retention, expansion, and renewals while managing account teams remotely.

Key responsibilities

• Own gross and net revenue retention across both brands, driving upsell, upgrade, and renewal strategies
• Run account teams under a unified servicing standard while maintaining distinct service models for each brand
• Lead AI adoption within account teams, ensuring efficient workflows and high-quality client interactions

Required qualifications

• 3+ years as a Director of Accounts or equivalent at a similar-sized agency or recurring-revenue business managing 500+ accounts
• Experience leading account or partner success teams across two brands with a unified operating standard
• 6+ years in account management or client success, including 3+ years in a leadership role
• Proven track record in portfolio-level retention metrics and managing expansion, upsell, or renewal initiatives
• Strong executive communication skills and experience in stakeholder management