Director of Claims Operations

Job Summary

Leading and transforming a growing claims operation, the full-time salaried Director of Claims Operations will manage end-to-end claims processes across various insurance lines, focusing on operational excellence, process automation, and performance management while working remotely.

Key Responsibilities

• Lead claims operations to achieve service, quality, productivity, and financial objectives
• Drive process simplification, automation, and continuous improvement initiatives
• Monitor performance metrics and utilize data-driven insights to enhance customer outcomes

Required Qualifications

• Minimum of 5 years of leadership experience in claims administration managing multi-level teams
• Progressive experience in claims operations or a related high-volume service environment
• Demonstrated expertise in operational performance management and process improvement
• Proven ability to analyze performance metrics and translate insights into business results
• Bachelor's degree or an equivalent combination of education and relevant experience