Director of Client Executives

Job Summary

Leading a team of Client Executives, the remote Director of Client Executives will manage strategic relationships and drive retention, renewal, and expansion outcomes for high-value health plan clients while ensuring a unified client experience.

Key responsibilities

• Lead, coach, and develop Client Executives to enhance client engagement and performance across a portfolio of strategic accounts
• Establish and monitor performance goals tied to retention and renewal outcomes, conducting regular performance management activities
• Serve as the executive-level relationship owner for key benefits consultants and brokers, executing a proactive consultant-relations strategy

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered
• 10+ years of progressive experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment
• 3+ years of experience directly leading and developing a team of account executives or client success professionals
• Demonstrated track record of client retention, renewal, and revenue growth on complex accounts with 3,000+ covered lives
• Established relationships with benefits consultants and brokers, along with a strong understanding of PBM economics and contract structures