Director of Client Experience
Job Summary
Leading a team of Client Experience Managers, the full-time remote Director of Client Experience will drive client satisfaction, retention, and revenue growth through effective portfolio management and strategic initiatives.
Key Responsibilities
- Manage, coach, and develop a team of CXMs to deliver exceptional client experiences and achieve business goals
- Lead initiatives to improve communication of ROI and value metrics to clients, utilizing data-driven insights
- Monitor client portfolios to ensure satisfaction and retention while driving upsell opportunities and contract renewals
Required Qualifications
- Minimum 5-7 years of experience in a digital marketing agency environment with a proven track record in client relationship management
- Comprehensive understanding of digital marketing strategies, campaign optimization, and performance measurement
- Proven ability to manage and develop high-performing teams
- Strong data analysis capabilities with experience in performance tracking and ROI optimization
- Experience with CRM systems and automation tools, particularly HubSpot and emerging AI technologies in marketing applications
Complete Job Description
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