Director of Client Experience

Job Summary

Leading a team of Client Experience Managers, the full-time remote Director of Client Experience will drive client satisfaction and revenue growth through effective portfolio management, team leadership, and strategic client engagement.

Key Responsibilities

• Manage and develop a team of CXMs to deliver exceptional client experiences and achieve business goals
• Lead initiatives to communicate clear ROI and value metrics to clients, enhancing understanding of campaign impact
• Monitor client portfolios to ensure satisfaction and retention while driving upsell opportunities and contract renewals

Required Qualifications

• Minimum 5-7 years of experience in a digital marketing agency with a proven track record in client relationship management
• Comprehensive understanding of digital marketing strategies, campaign optimization, and performance measurement
• Proven ability to manage and develop high-performing teams
• Strong data analysis capabilities with experience in performance tracking and ROI optimization
• Experience with CRM systems, especially HubSpot, and emerging AI technologies in marketing applications