Director of Client Experience

Job Summary

Leading a team of Client Experience Managers, the full-time remote Director of Client Experience will drive client satisfaction, retention, and revenue growth through strategic portfolio management and team leadership.

Key Responsibilities

• Manage and develop a team of CXMs to deliver exceptional client experiences and achieve business goals
• Lead initiatives to communicate clear ROI and value metrics to clients, enhancing data-driven insights
• Monitor client portfolios to ensure satisfaction and retention while driving upsell opportunities and contract renewals

Required Qualifications

• Minimum 5-7 years of experience in a digital marketing agency environment with a focus on client relationship management
• Comprehensive understanding of digital marketing strategies and performance measurement
• Proven leadership experience in managing and developing high-performing teams
• Strong data analysis capabilities with experience in performance tracking and ROI optimization
• Proficiency with CRM systems and automation tools, particularly HubSpot and emerging AI technologies in marketing