Director of Client Experience
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Job Summary
Leading a team of Client Experience Managers, the full-time remote Director of Client Experience will drive client satisfaction, retention, and revenue growth through effective portfolio management and strategic team leadership.
Key Responsibilities
- Manage, coach, and develop a team of CXMs to deliver exceptional client experiences and achieve business goals
- Lead initiatives to improve communication of ROI and value metrics to clients, developing standardized frameworks for conveying campaign impact
- Monitor client portfolios to ensure satisfaction and retention while driving upsell opportunities and optimizing client acquisition costs
Required Qualifications
- Minimum 5-7 years of experience in a digital marketing agency with a proven track record in client relationship management
- Comprehensive understanding of digital marketing strategies, campaign optimization, and performance measurement
- Proven ability to manage and develop high-performing teams
- Exceptional ability to present complex information clearly to diverse audiences
- Experience with CRM systems and emerging AI technologies in marketing applications
Complete Job Description
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