Director of Client Management

Job Summary

To drive strategic growth and enhance client services, the full-time Director of Client Management will establish client feedback processes, analyze market trends, and collaborate with cross-functional teams to develop actionable product strategies and service improvements in a remote environment.

Key responsibilities:

• Establish and maintain a structured Voice of the Client process to capture feedback and emerging requirements
• Analyze client feedback to identify recurring needs and opportunities for service expansion across the portfolio
• Partner with Product and Technology leaders to translate client and market requirements into product strategies and enhancements

Required qualifications:

• Bachelor's degree or equivalent combination of education and experience
• 7+ years of progressive leadership experience in client management or related fields
• Proven ability to identify and enable growth opportunities, including cross-sell and upsell strategies
• Strong expertise in synthesizing client feedback into actionable product and service strategies
• Demonstrated success in aligning product roadmaps with client needs and market demand