Director of Client Operations

Job Summary

Overseeing operations management for multiple employer worksites, the full-time remote Director of Client Operations will manage client relationships, enhance health center performance, and provide leadership to Health Center staff while focusing on strategic initiatives and operational outcomes.

Key responsibilities

• Serves as the main client contact for strategic integration and expansion opportunities, ensuring client satisfaction and identifying healthcare trends
• Implements performance improvement processes for health centers and defines innovative performance measurement standards
• Leads operational implementations post-go live and facilitates communication across virtual sites, managing complex client relationships

Required qualifications

• Bachelor's degree in a related field preferred or equivalent experience
• 10+ years of experience in a business environment or related industry, with experience managing others
• Healthcare experience in a medical, pharmacy, fitness, or similar environment preferred
• Prior budget and P&L responsibility desired
• Demonstrated experience with medical information management systems and process management