Director of Client Outcomes
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Job Summary
Leading business solutions for significant US Health Insurance clients, the full-time Director of Client Outcomes will manage financial health, retention, and strategic expansion of the client portfolio while working remotely.
Key responsibilities:
- Drive discussions and resolve operational issues and client relations matters promptly
- Lead regular strategic reviews to align technical delivery with client business outcomes
- Identify opportunities for cross-selling and upselling within existing accounts while maintaining high client satisfaction
Required qualifications:
- 8+ years of experience in account management or product management, specifically with Payers (Health Plans)
- 1+ years of people leadership or management experience preferred
- Post-secondary education in Business or a related field, or equivalent relevant work experience
- Understanding of regulatory bodies such as CMS and their impact on Payer organizations
- Functional knowledge of healthcare interoperability and FHIR standards
Complete Job Description
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