Director of Client Partnerships

Job Summary

Owning a full book of Tier 1 and Tier 3 accounts, the remote Director of Client Partnerships will manage client relationships, drive renewal and expansion revenue, and independently run business reviews while ensuring successful account transitions.

Key responsibilities

• Serve as the primary relationship owner for assigned accounts, accountable for net revenue retention, renewals, and expansion revenue
• Run quarterly business reviews and develop account plans with success metrics for each client
• Author renewal decision memos and proactively identify expansion opportunities within the client portfolio

Required qualifications

• 8-12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology
• Demonstrated ownership of net revenue retention and leadership of negotiated renewals
• Proven track record of managing expansion motions through to signed agreements
• Ability to build trust quickly in client relationships mid-cycle
• Proficiency with Salesforce and account-health platforms