Director of Client Services
Job Summary
To lead client service strategy and ensure successful outcomes for strategic partnerships, the full-time remote Director of Client Services will manage client engagement, oversee service delivery standards, and collaborate with Sales on complex pre-sale solutions.
Key Responsibilities
- Lead Engagement Management and Learning Experience Design teams to enhance service standards and client experience
- Partner with Sales to design credible and feasible learning solutions for clients, ensuring proper scoping and delivery commitments
- Serve as a senior escalation point for account risks and maintain oversight of client health and service recovery efforts
Required Qualifications
- 7+ years of experience in B2B professional services or learning and development, with a focus on strategic client relationships
- At least 5 years of people leadership experience, managing team performance and development
- Proven expertise in solution design and navigating complex post-sale engagements
- Strong cross-functional collaboration skills with commercial and delivery stakeholders
- Demonstrated ability to drive client outcomes and manage account risk effectively
Complete Job Description
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