Director of Client Strategy

Job Summary

Connecting client needs with product strategy, the full-time salaried Director of Client Strategy will analyze market trends, identify growth opportunities across the HCS portfolio, and collaborate with cross-functional teams to enhance service delivery and client value in a remote work environment.

Key responsibilities:

• Establish and maintain a structured Voice of the Client process to capture feedback and identify product gaps
• Analyze client feedback to identify recurring needs and opportunities for service expansion across the portfolio
• Partner with Product and Technology leaders to translate market requirements into actionable product strategies and roadmaps

Required qualifications:

• Bachelor's degree or equivalent combination of education and experience
• 7+ years of progressive leadership experience in client strategy or product management
• Demonstrated ability to identify and enable growth opportunities, including cross-sell and upsell initiatives
• Strong expertise in synthesizing client feedback and market insights into actionable strategies
• Proven success in evaluating product performance and driving measurable business outcomes