Director of Client Success
Job Summary
Owning the end-to-end success of client relationships on the Azara analytics platform, the full-time Director of Client Success will manage onboarding, technical delivery, and long-term account growth while working remotely.
Key responsibilities
- Manage the deployment of analytics solutions, coordinating with cross-functional teams and stakeholders
- Drive ongoing platform adoption and client enablement, ensuring value realization throughout the client lifecycle
- Monitor platform usage trends and develop enablement plans to address under-utilization and enhance client satisfaction
Required qualifications
- Proven experience in IT project management, particularly in software delivery management
- Demonstrated expertise in commercial real estate applications and analytics platforms
- Strong consultative skills with the ability to translate platform capabilities into client value
- Experience in driving product adoption and client engagement in a SaaS context
- Ability to navigate and manage relationships within a large matrix organization
Complete Job Description
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