Director of Client Success

Job Summary

Leading a team of Senior Managers and Client Success Managers, the full-time remote Director of Client Success will define and execute the strategic vision for enterprise customer success, focusing on retention, growth, and long-term client outcomes in the healthcare technology sector.

Key responsibilities

• Directly manage and develop a high-performing team, setting clear performance expectations and fostering a culture centered on client outcomes
• Define and own the enterprise client success strategy, including onboarding frameworks and success planning methodologies aligned with revenue and retention objectives
• Serve as the subject matter expert in Revenue Cycle Management, advising clients on best practices and optimizing workflows

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, Health Information Management, or a related field
• 10+ years of progressive experience in customer success, healthcare IT, or client services
• 3+ years in a senior leadership role managing teams
• Demonstrated expertise in Revenue Cycle Management with a focus on Public Benefits and Patient Access
• Hands-on experience with HIS platforms and ADT interface environments