Director of Client Success

Job Summary

To ensure the success of the Perioperative and Patient Care Coordination client portfolio, the full-time remote Director of Client Success will lead a team of Client Success Partners, manage performance metrics, and collaborate cross-functionally to drive client outcomes and platform adoption.

Key Responsibilities

• Lead and mentor a team of Client Success Partners, fostering a culture of accountability and strategic thinking
• Manage team performance against key metrics, including Net Promoter Score and client health scores
• Act as an escalation point for complex client issues, guiding resolution while maintaining executive relationships

Required Qualifications

• 7+ years of experience in Strategic Account Management, Consulting, or Client Success within an enterprise healthcare SaaS or technology company
• 3+ years of experience managing a client-facing or consulting team with a focus on coaching and performance improvement
• Deep domain knowledge of healthcare operations, particularly in Perioperative Services and Patient Flow/Care Coordination
• Expertise in navigating complex health system structures and decision-making processes
• Exceptional communication and presentation skills for conveying complex information to executive audiences